FAQs

We're a Connemara-based property management and booking agency offering a curated selection of holiday homes across the region, from cosy cottages to premium coastal retreats.

Our homes are spread across Connemara, including Clifden and the surrounding towns, villages and countryside. Browse the Search page or our Collections to see what's available in each area.

Many of our homes welcome pets. Look for the pet-friendly badge on a listing, or use the pet-friendly filter on the Search page to see all of them at once.

It varies by home, from cosy cottages for two up to larger houses that sleep groups of ten or more. Each listing page shows the maximum guest count and bedroom/bed configuration.

Yes, we have homes suited to a quick weekend escape as well as our Long Stays collection for extended visits, work placements, or simply more time in Connemara.

Browse our properties on the Search page, pick your dates and number of guests, and book securely online. You'll get an instant confirmation email with everything you need for your stay.

Yes. You can view and manage your booking from the confirmation email link, and cancellation terms are shown at checkout before you pay, along with the exact deadline for a full or partial refund.

Cancellation terms are set per property and shown at checkout before you pay, along with the exact deadline for a full or partial refund. You can also review the policy any time from your booking confirmation.

We accept all major debit and credit cards through our secure online checkout. Payment is processed at the time of booking.

This depends on the property and how far in advance you're booking. Full payment terms are always shown clearly at checkout before you confirm your reservation.

Yes, you can book on behalf of another guest. Just enter their details as needed. If your guest numbers change, contact us and we'll update your reservation where possible.

Yes, you'll receive an instant email confirmation with your reservation details, property information, and a link to manage your booking at any time.

Check-in and check-out times vary by property and are shown on each listing page. If you need an earlier check-in or later check-out, get in touch with us and we'll do our best to arrange it.

Reach out to us straight away by phone, email or WhatsApp. Our contact details are on the Contact Us page and in the site footer, and our team is on hand to help resolve things quickly.

Check-in instructions, including key collection or self-check-in details, are sent with your booking confirmation and are also available on your reservation details page.

Most of our homes include Wi-Fi. Check the amenities list on each listing page to confirm before you book.

Contact us right away via phone, email or WhatsApp and we'll arrange a fix or callout as quickly as possible so it doesn't affect the rest of your stay.

Each property has its own simple check-out instructions (rubbish, keys, heating) shown in your booking details. Just follow those before you head off, no need to fully clean up.

Contact us as soon as you notice via the Contact Us page and we'll do our best to locate it and arrange to have it returned to you.

Check-out time is shown on your specific property's listing page and in your booking confirmation. If you need a later check-out, ask us in advance and we'll see what we can arrange.

Where a damage deposit applies, it's released after check-out once the property has been confirmed in good condition, in line with the terms shown at booking.

Yes, our concierge team can help with dining reservations, transport, family activities and special occasions during your stay. Visit the Concierge Services page to see what's on offer.

The Connemara Key is our direct-booking benefits programme, unlocking exclusive local offers, a best rate guarantee, insider recommendations and concierge support from over 30 local partners. See the Connemara Key page for details.

Absolutely. Our concierge team can recommend and help book local experiences, from hiking and watersports to family days out. Visit the Experiences page for ideas.

Yes, our concierge team can help arrange dining reservations and, for select properties, private chef experiences. Just get in touch ahead of your stay.

We run seasonal offers and special rates from time to time. Check the Special Offers page for what's currently available.

Yes. Our Owner Referral Programme rewards you for referring property owners to us. Visit the Owner Referral Programme page to learn how it works.

Many of our properties offer better nightly rates the longer you stay — check individual listings or ask us directly when planning an extended visit.

Keep an eye on our Special Offers page, or sign up to our newsletter in the site footer to hear about new deals as they're released.

We manage holiday homes across Connemara on behalf of local property owners, handling everything from bookings to guest support. Visit our List With Us page to find out more and get in touch.

Collections are curated groups of our properties, like Romantic Retreats, Family & Group Stays, or our Signature Collection, grouped by the kind of trip you're planning. Visit the Collections page to browse by theme.

We handle listing management, guest communication, bookings and support, so owners can earn from their property without the day-to-day hassle. Full details are on the List With Us page.

We work with owners to make sure each home meets our guest-experience standards before it's listed — get in touch via the List With Us page and our team will talk you through it.

You can reach us by phone, email or WhatsApp. All our contact details are on the Contact Us page and in the site footer. Our team is available Monday to Friday, 9am to 5pm, with an out-of-hours number for urgent matters.